Helpdesk Support Sr. Analyst (Remote)
Req ID:
132883
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Support Sr. Analyst (Remote) to join our team in Bowling Green, Kentucky (US-KY), United States (US).
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a Helpdesk Support Sr. Analyst to join our Clinical Service Desk team in Bowling Green, Kentucky.
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. Shift work is required including nights, weekends, and/or holidays.
Role Responsibilities
- As needed, this position would also assist with clinical troubleshooting, including EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
- Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
- Responsible for driving resolution of incidents on a 24/7 desk
Requirements
- 4
years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required.
- 1
years of technical troubleshooting experience.
- Previous experience in a call center environment.
- Demonstrates a service philosophy in all interactions with clinicians and colleagues.
- Strong communication and interpersonal skills.
- All candidates will have to be shift flexible. Night, weekend, and/or holiday work will be required.
Preferences
- Associates degree, technical college or some college course work preferred
- 1
years of experience in one or more of the following EMR applications Epic, Cerner, McKesson, Meditech, etc.
- 2
years technical/clinical care delivery experience
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Indeed-INDHCLSMC #LI-NAMEstimated Salary: $20 to $28 per hour based on qualifications.
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